Westman Support



Westman InfiniTV EVO PRO 4K FAQs

Westman InfiniTV is designed to simplify your life by making your TV smarter and accessing entertainment easier. You can now enjoy Westman Live TV, Video on Demand (VOD), and your streaming entertainment like Crave, Disney+, Amazon Prime Video and *Westman GO Apps in one place.

*Select GO apps available for download on your streaming entertainment service.

The easiest way to get Westman InfiniTV is by visiting our website by clicking here. You can fill out a form at the bottom of the page to sign up today! The Westman InfiniTV set-top box is owned by Westman Communications Group and rented to you month-by-month. Note, InfiniTV is currently only available in select locations.

An appointment will be set up with you to get your InfiniTV set-top box installed in your house within the next 3-7 business days, based on availability! One of our friendly Technicians will come and install it in your house for you and walk you through the important steps and features to successfully using your box and getting the most out of the ultimate TV experience.

You will have access to enjoy Westman Live TV, Video on Demand, and your streaming entertainment such as YouTube, Amazon Prime Video, Crave, Disney+, and select Westman GO apps.

We have two nDVR storage packages available for you. There is an option to record up to 150 hours or 350 hours.

We need to ensure your Internet connection is secure. By providing that connection, we'll be able to offer a better-quality experience. We will also be able to diagnose and provide a timely resolution to any problem that might occur.

Your live TV will not be using your Westman Internet bandwidth that you are subscribed to unless you are streaming apps (Amazon Prime Video, Crave, etc.)

No, cancelling your Westman InfiniTV doesn't affect your Internet service. Although, you will be required to return your InfiniTV set-top box(s).

Yes. The InfiniTV Whole Home experience extends throughout your home so you can easily stream, record, share and access your entire library of entertainment from any room in your home! You can add two, three or more set-top boxes for your bedroom, kitchen, den or basement – and the Whole Home experience is complete! It is the easiest way to stream content in real-time from room-to-room and record programming the whole household will enjoy.

The future is here; you can now enjoy your streaming services, Westman Live TV, VOD and Westman GO Apps in one location! You no longer need to get frustrated looking for the right input, switching back and forth, or buying a second streaming device; it is all right there waiting for you! As well, you will now have the ability to use the Restart and Lookback feature on select channels, so even if you forgot to record a show, it is no big deal! Plus, if you are recording shows, you can record multiple at once!

Ever get frustrated trying to keep all the cords neat and tidy behind the TV? You won't have to with an InfiniTV wireless set-top box! You can also take it to any room in the house with a TV and easily enjoy your shows!

We want to help you create the perfect home with the perfect amount of InfiniTV boxes in your house. You can get up to five InfiniTV set-top boxes in your house!

You can control your InfiniTV box with your voice; the Google Assistant will already be set up during the initial install of your InfiniTV box. To access your Google Assistant, press the Google Assistant button (once) on the top right of your remote and wait for the prompt to appear at the bottom left-hand side.

Say It To Play It

Ask it to play your favourite show, video, or music. Or find the latest movie to enjoy.

Movies & TV Shows

Play: Play Stranger Things

Video Clips: Play cat videos

Apps: Open YouTube

Search: Search Sitcoms

Info: Tell me about Game of Thrones

Control

Playback: Pause. Stop. Resume

Volume: Louder. Softer

Power: Turn off

Ask Google

Sports:How did the Brandon Wheat Kings do? When is the next Winnipeg Jets Game?

Calculations: What is 20% of 80?

Dictionary: What does "Ecstatic" mean?

Find Answers: How far away is the moon?

Unit Conversions: How many kilometres in a mile?

To access the features bar on your InfiniTV app, you will simply need to press My TV button and it will display on the left-hand side of your screen.

This will give you a poster art layout of all the popular programming you have access to. My InfiniTV gives you a visually rich layout, with different selections such as Continue Watching, Most Watched On Demand, and Live TV Recommendations. It is an easier way to navigate your channel guide in a more modern form.

On the InfiniTV app features bar, select "Live TV Guide" to display your InfiniTV guide. The grid-style TV guide displays channel numbers, show titles, and the network to make it easy to find your favourite TV show or movie.

You can't fast forward/rewind live shows on TV.

All Live TV will time-out after 3 hours if there is no user interaction, and Live TV Stream will stop after 7 hours if the channel has not been changed. Much like other streaming platforms, InfiniTV will assume you're snoozing or away from the TV.

Press and hold the up or down button on your remote. After a moment, the channels will start going by in ultra-fast speed. Release the button when you are close to the channel you're looking for. Then press and release the button to scroll one channel at a time.

No, you aren't able to make a list of your favourite shows on the InfiniTV box. Although the box will make recommendations for shows for you to watch, you can always navigate quickly to your favourite shows by using the Categories we have set up for you! (Sports, Lifestyle, News, Kids, etc.)

Yes, you can pause Live TV for five minutes before the show will start playing again automatically. Pausing from more than 5 mins on a live channel, you will jump to real-time when you resume.

If you open the app within 15 mins of watching a live channel, this channel will be resumed. Otherwise, the first channel in the Guide will start playing (ch 1 or ch 2). If you're watching a VOD title, the VOD title will resume if you're within 15 mins. Otherwise, the first channel in the Guide will start playing (ch 1 or ch 2)

Press and hold the back button on your remote until you are back at the current time.

You will only be able to see the channels you are subscribed to.

Restart:

With Westman InfiniTV, you have the freedom to restart shows in progress with Restart TV

  1. Look for the restart symbol
  2. Click "Enter" on the show to watch it
  3. Press "Enter" to bring up the Live TV options
  4. Click button to restart the program

Lookback:

With Westman InfiniTV, you have the freedom to go back in time to watch a show with Lookback TV.

  1. Scroll back in time on your grid-style guide, using the left navigation on your InfiniTV remote
  2. Select your desired program highlighted in grey on your grid-style guide
  3. Select "Enter" twice to bring up show details
  4. Select "Play" to watch your show

*Restart, Lookback, fast-forward, and rewind are available only on select channels.

You can go back up to 72 hours on select channels.

You will not be able to fast forward to skip commercials while using Restart or Lookback functionality.

On the features bar of the InfiniTV app, select "Recordings" from the list of options. Here you will find your recorded series, scheduled recordings, and your nDVR quota (What space is left for new recordings). You can record a show or movie when you are in the "Live TV Guide" or your "My InfiniTV" by choosing the show or movie you wish to record and then clicking "Record" or "Series Record." If you are watching a live show and you wish to record it, just click "Enter/OK" to select the show and then "Enter/OK" again to display options and then select "Record." The recording will be available once the program finishes; otherwise, it will play the live channel.

The Westman InfiniTV allows you to catch up on your favourite TV shows, as you can record multiple shows at once and peace of mind that you can watch them anytime for up to one year!

In your InfiniTV app features bar, go to "Recordings." Select the program you want to delete, then "OK." Navigation to the > right. That will bring up your recording options. Go to "Manage Recordings," then click on "Delete Episode." Click on the "Back" button if you change your mind. In that same menu, all the options are: "Play," "Resume," "Manage Recordings," "Protect Recording."

To cancel a recording, go to "Manage Recordings" then "Cancel Series" You can also "Update Series Recording Options" here as well. Note that only the "Delete Episode" option will display if it's not a series recording.

Yes, you can watch a show as it is being recorded; you can also watch any show while other shows are being recorded.

A recorded sporting event or awards show, for example, is recorded for the hours that it is scheduled to be on TV. If the Winnipeg Jets are on the TV guide from 7:00 pm until 9:00 pm, it will record those exact hours. If the game goes into overtime and goes past 9:00 pm, it will not continue to record the game. We suggest that you also schedule the show to run after the game to record, so you won't miss it if it goes over the scheduled time.

No, you are not able to download your recordings to your other devices and watch them elsewhere. However, you can watch all your favourite shows on watchTVeverywhere.ca on your devices and take them anywhere.

You no longer have to scroll through the channel guide to find what you would like to watch. We have designed a categories option in the features bar for easy navigation of channels. There you will find categories like News, Networks, Sports, Kids, Movies, and more. Pick a category that you love, and then select one of the channels within that section.

You can stream your favourite TV programs anywhere, anytime, using Westman GO Apps. Watch On Demand shows, movies, sports and news on your InfiniTV box at no additional cost. Our GO Apps included A&E, CTV, Crave, Global, Sportsnet NOW, FXNOW Canada, Hollywood Suite, Stingray Music, TSN GO, and WWE Network. To download a GO app, you will need to go to the Android TV home page by selecting the "Android Home" button on your remote. In the 'Get more apps' section, find your desired GO App by selecting "Search" on the screen's top right-hand side. You can then enter the name of the GO App you are looking for.

  1. Go to watchTVeverywhere.ca
  2. Select "Westman Communications Group" from the select your TV provider drop-down menu
  3. Click "Register" and fill in the fields
    1. Enter your account number starting with 8243 **** **** ****
    2. Enter the numbers provided for "Verification Code."
  4. You will receive a confirmation email with the activation link for you to log into watchTVeverywhere.ca

*Note, all the channels that you are subscribed to will need to be authenticated after downloading the app onto your InfiniTV. Just follow the on-screen instructions. If you're on another device, all of the channels you are subscribed to will show up, just click on the link, and it will take you to that channel's Go App page, where you can start watching your favourite shows!

To download your favourite apps, such as Amazon Prime Video or Disney+, select the "Google Play" button on your remote. From the Android Home screen, click on the "Apps" icon, then "Get More Apps." When the Google Play menu opens, you can download your favourite apps such as Crave. Just navigate with your remote to browse or search. When in the search bar, you can also select the "Speak to Search" option.

While watching a show, press the "OK" button located at the centre of your navigation control on your remote. A display screen with different options will appear overtop of the show you are watching (you will still see the show in the back). To fast forward or rewind (if available on the show), toggle down until the blue progress bar is highlighted, then navigate left and right to get to the point of the show you want.

To get the full details on the show you are watching, press the "OK" button located at the centre of your navigation control on your remote. A display screen with different options will appear overtop of the show you are watching. To find out the full details of the show, navigate down and click on the "i" symbol and press "OK."

Can I do this on other devices? AT HOME AWAY
Watch Live TV No No
Watch recordings from my InfiniTV nDVR No No
Download recordings to my iOS or Android device No No
Watch recordings already downloaded to my Android device No No

Yes, while the majority of the InfiniTV in HD, you can still enjoy a few SD channels, as well. You can enjoy both HD and SD programming in a crisp viewing experience.

Get what you want, when you want. You can access TV On Demand or Movies On Demand, and more with our On Demand sections. On the feature bar of the InfiniTV app, make your selection from the list of On Demand options. The format will be laid out with poster art and have different subject titles such as "Global On Demand," "CTV On Demand," and "Family On Demand."

In the Westman InfiniTV, app features bar on the left-hand side; scroll down to your profile name and select "Users," then "Add User." Enter your Master PIN, then the "Checkmark" to proceed. Enter the new username, then click on the "Checkmark" to proceed to set a new user PIN for that profile; click on the "Checkmark." Enter the PIN again to confirm. Choose a new Avatar by clicking on the image of your choice. Now you can have up to 6 different users to customize your experience. Note, you can edit your user profiles at any time!

You can have six different user profiles at once on your Westman InfiniTV account.

Use parental controls to restrict what programming can be viewed based on content *ratings and warnings. When parental controls are enabled, restricted content cannot be viewed. You can set different parental levels on each sub-account. Only the master (main) account can enable or disable parental controls using the master PIN.

Enable Parental Controls

  1. From the Android TV home screen, select the InfiniTV app.
  2. Go to the features bar (by pressing the My TV button) and select your profile.
  3. Select “User” then “Edit User” on the profile you want to control.
  4. Then select “Parental Controls”.
  5. Select your choice for the following and press the “OK” button.
    • Movie rating
    • TV rating
    • Allowance
  6. Enter the master PIN number and make your selection.
  7. Click on the “Back” button.

To disable parental controls, you need to be in the master profile, then repeat steps 1 - 7, and select disable “Parental Controls”.

*Parental controls for InfiniTV are based on USA rating system. Any item below the selection will be blocked content.

Channel-lock

When a channel is locked, the parental controls password must be entered to view the channel. You can lock specific channels or all channels.

You can change your pin by going into your Profile in your InfiniTV app, which is located at the bottom of the features bar. You will select "Users" and then select "Edit User" then "Change PIN." Enter a new PIN, then re-enter the new PIN to confirm.

Certain apps allow you to cast to your TV. To cast, simply use the following steps:

  1. Open a Googlecast compatible app on your mobile phone
  2. Navigate to the screen you wish to cast.
  3. Tap on the cast icon and then select your Android TV.

To cast from Google Chrome, click the "Settings Icon" located on the top right-hand corner of the browser, then click "Cast".

*Note, some buttons are not programmed to work with your device at this time.

No, there is no caller ID display on your InfiniTV box.

Contact our Technical Support Team at 204.725.4300 or 1.800.665.3337


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