Westman Support

Phishing/Scam emails

What is phishing?

Phishing is the practice of using social engineering techniques over email to trick a recipient into revealing personal information, clicking on a malicious link, or opening a malicious attachment.   They may encourage you to provide personal information pertaining to your WCG account.

How can I detect a phishing email pretending to be WCGwave?

·         Westman Communications Group (WCG) will never send a request for your personal or account information to your @wcgwave.ca email account, or any other email account.

What should I do if I’ve received a phishing email pretending to WCGwave?

·         If you are not certain that an E-mail you received came from WCG or one of our departments, DO NOT respond to the email or click on any links contained in the email message. Instead, navigate directly to the WCG.

·         Report the incident by forwarding the suspicious email to support@westmancom.com

What are other tips I can use for detecting phishing emails?

·         Verify the sender. Exercise caution when receiving email from a sender you don’t know or haven’t heard from in a long time. Hover over the ‘From’ email address to ensure it matches the displayed email or name of the sender.

·         Look for poor choices in wording, phrasing, or spelling.

·         If an email includes a business name, telephone number, or website link, verify the legitimacy of these items by searching for the official number or website in a search engine.

·         Do not respond to emails requesting personal information. Reputable businesses and public agencies will not ask you for personal information in an email.


Top 5 Holiday Scams:

1. Black Friday/Cyber Monday Specials

This time of year, online scams use a variety of lures to get unsuspecting buyers to click on links or open attachments. Bad guys build complete copies of well-known sites, send emails promoting great deals, sell products and take credit card information – but never deliver the goods. Sites that seem to have incredible discounts should be a red flag. Remember that when a "special offer" is too good to be true, it usually is. For instance, never click on links in emails or popups with very deep discount offers for watches, phones or tablets. Go to the website yourself through your browser and check if that offer is legit.

2. Complimentary Vouchers or Gift Cards

A popular holiday scam is big discounts on gift cards. Don't fall for offers from retailers or social media posts that offer phony vouchers or (Starbucks) gift cards paired with special promotions or contests. Some posts or emails even appear to be shared by a friend (who may have been hacked). Develop a healthy dose of skepticism and "Think Before You Click" on offers or attachments with any gift cards or vouchers!

3. Bogus Shipping Notices From UPS and FedEx

You are going to see emails supposedly from UPS and FedEx in your inbox that claim your package has a problem and/or could not be delivered. Many of these are phishing attacks that try to make you click on a link or open an attachment. However, what happens when you do that is that your computer gets infected with a virus or even ransomware which holds all your files hostage until you pay 500 dollars in ransom.

4. Holiday Refund Scams

These emails seem to come from retail chains or e-commerce companies such as Amazon or eBay claiming there's a "wrong transaction" and prompt you to click the refund link. However, when you do that and are asked to fill out a form, the personal information you give out will be sold to cyber criminals who use it against you. Oh, and never, never, never pay online with a debit card, only use credit cards. Why? if the debit card gets compromised, the bad guys can empty your bank account quickly.

TIP: Never use an insecure public Wi-Fi to shop with your credit card. Only shop with a secure connection at home.

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