Westman Support

Home Phone FAQs

Below you will find the most frequently asked questions regarding Westman Home Phone Services

Yes, you can forward calls to a long distance number.

Yes. You can still make calls while call forwarding is enabled.

Yes. Your Westman phone is designed to be fully compatible with your home security system.

This is an option that Westman may provide in the future, but not at this time.

Dial 411 to connect to directory assistance.

Your TV Caller ID will not work if you are watching an HD channel or if the Guide or Info Bar is displayed on the screen or if you are listening to one of the Stingray Music channels at the time the call comes in. If your TV Caller ID is not working and none of these conditions apply:

  • Turn off your cable box, unplug it for 30 seconds and then plug it back in and turn it on again.
  • This often resolves most issues. However, if it does not, please contact our help desk at 204-725-4300 or 1-800-665-3337.

Dialing 911 connects the caller to a local Public Safety Answering Point (PSAP). Although the call is connected to a dispatcher, the dispatcher may not have all of the caller's information such as name or address. Enhanced 911 (E911) provides a data stream along with the call so that when a customer is connected to a PSAP, the dispatcher has the caller's name and address for faster response. Similar to major phone companies, Westman Home Phone provides our customers with E911 service.

Yes, and you will still have a listing in the residential section of the White Pages in the same phone book you are currently listed in.

Yes, you can keep your MTS number, or get a new one if you wish.

Yes, if you have a corded phone, it will have four hours of usage time because Westman provides emergency power back-up. Some of the Calling Features, such as Call Display, may not function. Also, cordless phones will not work during a power outage.

Your cordless phone may need to be recharged. If the recharging doesn't work and there is no power outage in your community, then the problem is with the phone itself, not Westman Home Phone service.

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