Westman Support



Internet FAQ

Below you will find the most frequently asked questions regarding your Westman Internet Services.

A modem translates the signal from the Internet network to your home or office computer. Your computer will require no special setup to connect to the network. All you have to do is connect your computer to a working Internet modem via an Ethernet cable. Cable Internet uses DOCSIS standards for Internet services.

Your Wi-Fi Modem lets you connect Wi-Fi and multiple wired devices to your Internet service from anywhere in your home. The Wi-Fi Modem provides a secure, fast connection via a modem and router in one, eliminating equipment and cords from your home network. Your computer will require no special setup to connect to the network. All you have to do is connect your computer to a working Internet modem via an Ethernet cable.

The Wireless Gateway Modem uses the most secure wireless networking encryption, known as WPA or WPA2.

WPA-PSK means WiFi Protected Access - Pre-Shared Key. It is a wireless encryption standard that is more secure than WEP (Wired Equivalent Privacy) and requires a pass phrase between 8 and 63 characters in order for wireless devices to connect securely to the Internet. WPA2-PSK (Wifi Protected Setup - Pre shared key) is the latest version of WPA-PSK with enhanced security standards like AES (Advanced Encryption Standards) encryption.

When your wireless connection is encrypted, it requires all wireless devices to supply the key or passphrase that is entered on your gateway. This prevents any unauthorized wireless devices in the area from connecting to your network. Your internet connection is only used by you and not from other devices in the area. After the first successful wireless connection, you will no longer have to enter the key or passphrase as it will be saved on your wireless device.

Port forwarding is used to allow an external computer to access a computer behind the router firewall. This is required for many online games, and to download certain program updates. Port forwarding is required for users who run Web-servers (Port 80), FTP-servers (Port 21), or Gaming devices.

To reset your Home Networking modem, push a paper clip into the Reset hole (located at the back of the modem) for at least 10 seconds. It will cause the modem to reset to factory default for all settings and then reboots the modem. Note: If you press the Reset button for only one or two seconds it will only reboot the modem.

Static IP addresses are available for commercial customers only. Call a commercial sales representative at 204-726-8839 for pricing.


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