No worries, let's see if we can fix this together so you can get you back to enjoying your favorite TV shows.
- Let's make sure that your cable box is powered on (most boxes will have either an amber power indicator light or the time or channel displayed on the front).
- Next, there should also be a cord (coaxial, component, or HDMI) that connects your cable box to your TV. Make sure that these cables are all security connected to both your TV and your cable box.
- With the remote that came with your TV make sure that the TV itself is on Channel 3. If you do not have the remote that came with the TV you can do this with the manual channel changing buttons on the TV itself.
- Put the TV on the right source/input with the remote that came with the TV. When you press the source/input button it should display a list of the input options available. If you are unsure of which source/input is correct you can try each option from the list until you get a picture. Again, if you cannot locate the remote that came with your TV then you can use the manual source/input buttons on the TV itself.
- If these steps do not resolve your issue please contact our local support desk via phone, chat or email.