Westman Support



No Internet: Wireless Gateway Modem

Let's see if we can fix it together. We want to ensure that you get back to your Netflix, email, and skype as soon as possible.

  1. First, let's try another of your devices and see if it can connect to the internet. Preferably, we would like you to try a device (maybe a laptop or workstation) that is directly connected (wired) in to your internet connection.
    • If the second device can connect, then try rebooting (turning off and on) the device that is having trouble and making sure its Wi-Fi is on.
       
  2. If your other device(s) can't connect, let's check your connections.
    • Make sure that a coax cable (the grey or white round cable with aluminum end) is securely attached to the Westman's Gateway Modem.
    • Ensure that the device is plugged into power (multiple lights should be on.
     
  3. Should everything be plugged in and the device has power. Try unplugging our Gateway modem from power (for about 10 seconds) and plugging it back in.
    • You should not need to do this more than once every 4-6 months. If this is required more frequently please contact our local support desk via phone, chat or email.
       
  4. If Internet is still out after unplugging our modem from power and plugging it in (make sure you wait about 5 minutes) please contact our local support centre.
     
  5. In a worst case scenario, if our support centre is unable to resolve the issue for you, we will do our best to have a technician on site within 24hrs.

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