Westman Support



COVID-19: Notice to our Valued Members

 

 

COVID-19: Notice to our Valued Members

 

As the situation continues to unfold regarding COVID-19 (Coronavirus), your safety and security, as well as that of our staff remain our top priority. As such, we have made the decision to close our retail location, located at 1906 Park Avenue in Brandon, to the public effective Monday, March 23, 2020 at 5:00 p.m. with plans to re-open on April 20, 2020, subject to change as the situation continues to evolve.  

Customer support is our top priority and we want to assure you that we have trained staff and resources in place to continue to keep you connected, entertained, and informed.   

Customer & Technical Support 

We remain dedicated to providing superior customer support to you. Whatever question or concern you may have, please contact one of our friendly, local Customer Service or Technical Support Representatives.  

You can reach us in the following ways: 

For customer service questions, submit a support request to cable@westmancom.com 

For technical questions and support, submit a support request to support@westmancom.com 

For additional support and troubleshooting articles, visit our support website, www.support.westmancom.com 

To reach us by phone,  

Residential 

Call: 204-725-4300 or toll free: 1-800-665-3337 

Hours: 8:00am to Midnight 

Business 

Call: 204-717-2800 or toll free: 1-888-759-2225 

Hours: 7:00am to Midnight 

 

Ordering & Changing Services 

You can still order and change your services. Upgrades to Internet and Cable TV packages can be easily done without the need for you or a technician to do anything.  

 

You can change or upgrade services in the following ways: 

  1. Complete an online order form and our customer service team will give you a call to complete your request: https://westmancom.com/order-online 
  1. Call Customer Service at 204-725-4300 or toll free at 1-800-665-3337 between the hours of 8:00am to Midnight 

 

 

 

Self-Installation Option (Internet and Cable TV)  

We are introducing a self-installation service option for Internet and most Cable TV services. If you choose this option, we will drop off the required equipment at your door, and then have our Technical Support team guide you through step by step instructions over the phone. Printed materials and how-to videos will also be available for reference to help guide you through your self-setup process.  

Bill Payment Options 

Please note that Westman has remote payment options available to you:  

  1. By credit card, please visit our My Westman online portal at https://www.westmancom.com/my-westman  
  1. By your online banking website or mobile app; set Westman Communications Group up as a payee and follow their online bill payment instructions. 
  1. Mail a payment by cheque to:  

 

Westman Communications Group 

1906 Park Avenue 

Brandon MB, R7B 0R9 

 

Equipment Return and Replacements  

Please contact our Customer Service at 204-725-4300 or toll free at 1-800-665-3377 to make any arrangements for equipment return and replacements. 

As a leading provider of communication services across the Western Manitoba region, Westman remains focused on continuing to provide you a with a high-quality connection to our services as we navigate through this changing environment together.  

Please be sure to keep connected with family, friends and others who need support during this time, and thank you for your continued support of Westman. 

To stay informed and up-to-date with what Westman is doing to keep our communities connected, visit https://westmancom.com/covid-19-update.

 

Sincerely,

 

Dave Baxter

President & CEO

Westman Communications Group

 

 

 

1906 Park Avenue • Brandon, Manitoba • R7B 0R9

westmancom.com

 

 


© 2020 Westman Communications Group | Privacy Policy / CCTS