Westman Support



My Westman Portal FAQs

Online Payment FAQs

You can use Visa, MasterCard, and American Express.

Yes, there is an option for a one-time payment and recurring. To have your bill come out automatically you will need to check the “Automatic Withdrawal” selection on the View or Pay Bill page.

Yes, you can manage them all in the portal. The accounts can be managed separately or together.

It will be applied to your account 24-48 hours after you make a payment online.

Yes, it will be the same process as if you had a single account.

The different payment options that are available are listed below:

• Pre-authorized deposit (PAD);

• Online or telephone banking;

• At our office by cash, cheque (could be mailed), debit card, Visa, MasterCard; or

• At our 24-hour night deposit box located at 1906 Park Ave., Brandon, Manitoba R7B 0R9

• My Westman account portal (credit card payment) at https://mywestman.westmancom.com (one-time or recurring payment options available)

An account must be active, have active services or have a balance to show up in your portal.

The PDF version of your bill will not be available for 24-48 hours after a statement date.

 

 

My Services FAQs

A: No, unfortunately, this function is unavailable through My Westman – Manage Services. However, you are able to make this change to your package at any time by contacting a Customer Service Representative in one of the following ways:

Call: 204-725-4300 or toll-free at 1-800-665-3337

Email: info@westmancom.com

A: Yes! Allow for up to 10 minutes for the change to take effect. If you don’t have the upgrade after 10 minutes, try restarting your device.

If you are upgrading your Internet speed, your modem will automatically reboot causing a temporary loss of your internet connection. It will take a few minutes for your modem to come back online. If your Internet does not come back online, please unplug your modem, wait a few seconds and plug it back in to reboot it manually.

A: You can, yes! When you select “Manage Services,” it will ask you to choose from the different accounts you manage, from here, you can select which account you would like to make the changes to.

A: No, unfortunately, you can’t sign up for a new service on the My Westman Manage Services portal. However, you can upgrade an existing service. You can add a new service by calling one of our Customer Service Representatives who would be happy to go over package/bundling options that best suit your needs and budget!

A: It will, yes! You will notice that as you add something new a calculator will pop-up and add the new charges for you. Once you are done, you can review all of the details on the confirmation page before you click “Accept”. If you have any questions you can contact a Customer Service Representative by calling 204-725-4300 or 1-800-665-3337 or emailing info@westmancom.com.

A: Services will only be shown to you if you are eligible to receive them. This will depend on your community, household connections and equipment. If you have any questions you can contact a Customer Service Representative by calling 204-725-4300 or 1-800-665-3337 or emailing info@westmancom.com.

A: Promotions will be evaluated and re-added the next business day by one of our Customer Service Representatives. If an adjustment is required it will be applied to your account automatically.

A: You will be able to use Manage Services as soon as your initial order has been completed. This process is usually completed within 2-3 business days after your installation. If you require immediate assistance you can contact a Customer Service Representative by calling 204-725-4300 or 1-800-665-3337 or emailing info@westmancom.com.

A: If you just made the payment, please allow for 48 hours after making the payment to try again or if you require immediate assistance, you can contact a Customer Service Representative by calling 204-725-4300 or 1-800-665-3337 or emailing info@westmancom.com..


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